How can we help you?.
Find answers to common questions about manuscript submissions, peer review, accounts, policies, and technical issues on the JBL platform.
Authors
Submissions & Guidelines
- Formatting requirements
- Submission process
- Tracking manuscripts
Reviewers
Peer Review Process
- Accepting invitations
- Submitting reviews
- Reviewer guidelines
General
Accounts & Technical
- Account management
- Forgot password
- Technical issues
Categories
Need urgent help?
Our support team is available Monday-Friday (08:00 - 16:30 CAT).
Account & Access
I forgot my password — what should I do?
- Check your spam or junk folders
- Ensure you are using the correct registration email
- Add JBL@mubas.ac.mw to your safe senders list
I did not receive my account activation email.
Manuscript Submission
What documents are required before submitting?
- Main manuscript in PDF or DOCX (Anonymized)
- Separate Title Page with author details
- Tables and figures as separate files or embedded
- Conflict of interest declaration
Can I edit my manuscript after it has been submitted?
Peer Review Process
How long does the review process typically take?
What does 'Double-Blind Review' mean?
Technical Support
I am having trouble uploading large file attachments.
Contact & Channels
Email Support
For general queries, submissions, or editorial issues.
Phone Support
For urgent assistance during business hours.
Editorial Office
MUBAS School of Business and Law.
Still need assistance?
If our FAQ hasn't answered your specific question, our team is ready to help. Please include your Manuscript ID in all correspondence if applicable.
Contact Support Team