JBL Support & Help Centre
How can we help you?
Find answers to common questions about manuscript submissions, peer review, accounts, policies, and technical issues on the JBL platform.
Authors
Submissions & Guidelines
- Formatting requirements
- Submission process
- Tracking manuscripts
Reviewers & Editors
Review Process
- Accepting invitations
- Submitting reviews
- Managing decisions
General Support
Accounts & Technical
- Account management
- Technical troubleshooting
- Contact support team
24/7
Platform Access
48h
Avg. Response Time
100%
Secure Support
Categories
Need urgent help?
Our support team is available Monday-Friday
Online now
01
Account & Login Support
I forgot my password — what should I do?
Use the Reset Password link on the login page. Enter the email address associated with your JBL account and follow the instructions in the email.
Quick Tips:
- Check your spam/junk folder
- Ensure your email address is correct
- Add JBL@mubas.ac.mw to safe senders
I did not receive my account activation/confirmation email.
Please verify that the email address you entered is correct and check your spam/junk folder. If the problem persists, contact support with your full name and the email address you used to register.
Quick Tips:
- Email is not in spam/junk folder
- Institution's email firewall not blocking messages
- Correct email address entered
How can I update my profile and contact information?
After signing in, go to Dashboard → Profile Settings to update your personal information, affiliation, contact details, and research areas.
02
Manuscript Submission
What documents do I need to prepare before submitting?
Typically, you will need the main manuscript (PDF or DOCX), title page with author details, tables and figures, and ethical clearance documents where applicable.
Quick Tips:
- Main manuscript in PDF or DOCX
- Title page with author details
- Tables and figures
- Ethical clearance documents
What formatting requirements does the Journal follow?
The Journal generally expects 12pt Times New Roman, double spaced text, APA 7th edition referencing, and manuscript length between 7,000–8,500 words.
Can I edit my manuscript after submission?
You may edit or replace files while your manuscript is still in the Submitted / Pending Screening stage. Once it has entered peer review, changes can only be made through a formal revision process.
03
Peer Review Process
How are reviewers selected?
Reviewers are selected by the editorial team based on subject-matter expertise, academic experience, publication record, and absence of conflicts of interest.
Is the review process double-blind?
The Journal follows a double-blind peer review model. Reviewers do not know the identity of the authors, and authors do not know the identity of the reviewers.
08
Contact & Support Channels
Email Support
For general queries, submission issues, or platform problems
JBL@mubas.ac.mw
Response: 24–72 hours
Phone Support
For urgent issues during working hours
+265 (insert office number)
Mon–Fri, 08:00–16:30 (CAT)
Physical Office
Editorial Office – Journal of Business & Law
Malawi University of Business and Applied Sciences
Private Bag 303, Blantyre, Malawi
Still need help?
If your question is not answered here, please email JBL@mubas.ac.mw with a clear description of your issue, your role, and any relevant manuscript ID.
Send Email